Privacy Policy

Wizetek IT Solutions ("Wizetek", "we", "our", or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or make a payment for our products or services.

Our website does not require visitors to create accounts or register to browse its pages. By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it as appropriate.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide when contacting us

When you contact us by email, telephone, or through a contact facility on our website, we may receive information such as:

• Your name and email address.
• Your telephone number, if provided.
• Your company or organisation name, if applicable.
• Project requirements, service enquiries, and messages.
• Other information you voluntarily include in your communication.

Payment and transaction information

When you purchase a product or service, we may receive transaction information from our payment provider, including a transaction reference, payment amount, currency, payment status, and confirmation details. The information available to us depends on the payment method and provider.

Technical information

Our website hosting provider and external services may automatically process certain technical information when you visit the website. Depending on the service, this may include an IP address, browser type, device information, connection logs, and security-related information.

2. How We Use Your Information

We may use personal information for the following purposes:

• Responding to questions, enquiries, and service requests.
• Discussing project requirements and providing quotations.
• Delivering and supporting our software and technology services.
• Processing purchases and verifying payment status.
• Maintaining appropriate business and transaction records.
• Communicating with customers about requested services or purchases.
• Protecting our website and helping prevent fraud or misuse.
• Resolving complaints, disputes, and technical issues.
• Meeting applicable legal, accounting, and regulatory obligations.

We do not currently use website analytics tools to measure visitor behaviour or create analytics profiles.

3. Online Payments

Wizetek IT Solutions currently uses Paystack to process online payments. We may introduce Flutterwave as an additional or alternative payment provider to support international payment options. Flutterwave will be treated as an active payment option only when its integration has been completed and enabled.

When you initiate a payment, you may be redirected from our website to an external checkout page operated by the relevant payment provider. Information entered on that checkout page is handled under the provider's applicable terms, privacy notice, and payment-processing practices.

Depending on the transaction, the payment provider may collect information such as your name, email address, billing details, payment card or other payment method details, country, currency, and transaction information.

We may receive information necessary to manage your purchase, including your transaction reference, payment amount, currency, payment status, and confirmation that a payment succeeded or failed.

We do not intentionally collect full payment card details through our general website contact facilities or ordinary email. Payment details submitted directly to an external checkout are handled according to the relevant provider's systems and policies.

For further information, please review the relevant payment provider's privacy documentation:

• Paystack Privacy Policy
• Flutterwave Privacy Notice

Payment providers may process information in other jurisdictions where permitted by their terms and applicable law. Please review the relevant provider's documentation before completing a payment.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Contract: Processing necessary to provide a requested service, fulfil a purchase, or take steps requested before entering into a contract.
• Legitimate interests: Processing necessary for reasonable business purposes, such as responding to enquiries, securing our systems, and managing customer relationships, where those interests are not overridden by your rights.
• Legal obligations: Processing necessary to comply with applicable laws and regulatory requirements.
• Consent: Processing based on your consent where consent is required by law.

5. How We Share Information

We do not sell your personal information. We may disclose relevant information where reasonably necessary for the purposes described in this policy, including to:

• Payment providers: To process payments, verify transactions, manage refunds, and help prevent fraud.
• Website hosting and technical providers: To host, maintain, operate, and secure our website.
• Communication providers: To receive, deliver, and respond to enquiries and business messages.
• Professional advisers: Where reasonably necessary for legal, accounting, or professional advice.
• Public authorities: Where disclosure is required by law or a valid legal process.

We limit information sharing to what is reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

6. Cookies and Third-Party Technologies

We do not currently use analytics tools to track visitor behaviour. However, our website uses or may rely on third-party technologies needed to display content, maintain security, and support external services.

For example, our website loads fonts from Google Fonts. When your browser requests these fonts, Google may receive technical information, such as your IP address and browser-related data.

Our website hosting provider or payment provider may also use cookies or similar technologies for security, transaction processing, or essential functionality, depending on their services and configuration.

You can manage cookies through your browser settings. Blocking certain cookies or third-party resources may affect some website features or payment functionality.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining transaction records, resolving disputes, and complying with legal obligations.

Contact enquiries may be retained in our business email or communication systems. Payment records may be retained by us or our payment providers in accordance with applicable requirements and their respective practices.

Retention periods depend on the type of information, the reason it was collected, and any applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

However, no website, email service, internet connection, or electronic storage system can be guaranteed to be completely secure. We encourage you to avoid sending passwords, payment card details, or other sensitive credentials through ordinary email or general contact facilities.

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Object to certain processing activities where applicable.
• Request restrictions on processing where the law provides that right.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format where applicable.
• Complain to the appropriate data protection authority.

To exercise an applicable right, please contact us using the contact details provided below. We may need to verify your identity before responding. Some information may need to be retained to comply with legal obligations or resolve transactions and disputes.

10. International Data Transfers

Some third-party service providers may process or store information in countries other than the country in which you reside. Where personal information is transferred internationally, the transfer must be handled in accordance with applicable data protection requirements and any safeguards required by law.

11. External Websites

Our website may contain links to external websites, payment pages, or other third-party services. These services operate independently and may have their own privacy policies and practices.

We encourage you to review the privacy documentation of any external service before providing personal information. We are not responsible for the independent privacy practices of websites we do not control.

12. Children's Privacy

Our website and services are intended for general business and professional use and are not specifically directed at children. We do not knowingly seek to collect children's personal information in circumstances where such collection is prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, payment providers, website technology, business practices, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact:

Wizetek IT Solutions
Website: Contact Us

Please include sufficient details for us to understand your request. Do not include passwords or full payment card details in your message.

Last updated: 19 October 2026