Terms & Conditions

Welcome to Wizetek IT Solutions ("Wizetek", "we", "us", or "our"). These Terms & Conditions govern your use of our website and provide general terms for accessing information about our services. Separate written agreements may apply when you purchase a product or engage us for a project.

By using this website, you agree to these terms. If you do not agree, please do not use the website.

1. Our Services

Wizetek IT Solutions provides software engineering and technology services, which may include custom software development, websites, business applications, financial technology systems, artificial intelligence solutions, API integrations, and related technical services.

The specific features, deliverables, prices, timelines, and support arrangements for a service will be agreed separately where applicable. Information on this website is general and does not guarantee that a particular service or feature will be available in every project.

2. Use of the Website

You agree to use this website for lawful purposes and in a way that does not interfere with its operation or the rights of others. You must not attempt to gain unauthorised access to our systems, introduce malicious software, misuse website forms, or use the website to carry out fraudulent or unlawful activities.

We may take reasonable steps to protect the website, our users, and our systems against misuse, security threats, or unlawful activity.

3. Enquiries and Project Agreements

Sending an enquiry or requesting a quotation does not create an obligation for either party to proceed with a project.

Before work begins, the relevant parties should agree on the project scope, deliverables, fees, payment schedule, estimated timeline, and other important requirements in writing. This may be done through a proposal, quotation, invoice, statement of work, or service agreement.

We will make reasonable efforts to deliver the agreed work. Changes to the project scope, specifications, or timeline may require a revised quotation or written agreement.

4. Pricing and Payments

Prices, deposits, milestone payments, and payment deadlines will be communicated through the applicable product listing, quotation, invoice, or written agreement.

You agree to pay the amounts due under the applicable agreement. Where an agreed payment is overdue, we may give notice and reasonably suspend affected work until the matter is resolved, subject to the agreement and applicable law.

Any applicable taxes or additional charges will be handled in accordance with the relevant purchase terms and legal requirements. Payments may be processed by third-party payment providers, whose applicable terms may also apply.

5. Refunds and Cancellations

Refund requests and cancellations are handled in accordance with our Refund Policy, any applicable written agreement, and applicable law.

For custom projects, the effect of cancellation will depend on the agreed terms, the work completed, approved milestones, and any applicable refund entitlement. We will assess genuine complaints fairly and work with the client to resolve legitimate delivery or quality issues.

Nothing in these terms is intended to remove rights or remedies that cannot lawfully be excluded.

6. Intellectual Property

Unless otherwise stated, the branding, text, graphics, and other original content on this website belong to Wizetek IT Solutions or are used with permission. They must not be copied, republished, sold, or commercially reused without the necessary permission, except where permitted by law.

Ownership and permitted use of software, source code, designs, documentation, and other deliverables created for a client will be determined by the relevant written agreement. Third-party materials and open-source components remain subject to their respective licences.

7. Client Responsibilities

Clients are responsible for providing accurate project requirements, necessary materials, appropriate access, and timely feedback or approvals needed for the agreed work.

You must have the necessary rights or permissions to provide any content, data, images, or other materials you supply to us. Delays caused by missing information, approvals, or access may affect the agreed delivery schedule.

We will handle personal information in accordance with our Privacy Policy and any applicable contractual obligations.

8. Financial Technology and AI Solutions

Our role in financial technology projects is to provide software engineering and related technology services. Unless expressly stated and appropriately authorised, we do not act as a bank, lender, investment adviser, insurer, or payment processor merely because we develop software for those purposes.

Clients are responsible for assessing the legal and regulatory requirements applicable to their own businesses and intended uses of the software.

AI-generated content may be inaccurate or incomplete. Users should review and independently verify AI outputs before relying on them for important decisions. Unless specifically agreed otherwise, AI features are provided as technology tools and do not replace qualified professional advice.

9. Third-Party Services

Our website or solutions may link to or integrate with third-party websites, platforms, APIs, or services. These third parties operate independently and may have their own terms, privacy policies, availability requirements, and fees.

We are not responsible for changes, outages, or actions of independent third-party providers that are outside our reasonable control. Where a third-party service forms part of an agreed project, our respective responsibilities will be governed by the project agreement and applicable law.

10. Website Availability and Information

We aim to keep this website accessible and its information reasonably accurate and current. However, we cannot guarantee uninterrupted availability or that every page will always be free of errors. Information and service descriptions may be updated from time to time.

We may maintain, update, or modify the website as necessary. Where reasonably practicable, we will take appropriate steps to minimise disruption.

11. Warranties and Support

Any warranties, maintenance arrangements, support services, service levels, or delivery commitments for a purchased product or project will be set out in the relevant product terms or written agreement.

Unless expressly agreed, we do not guarantee that every software solution will be compatible with all third-party systems, devices, or future software changes.

These terms do not exclude any warranty or protection that must apply under relevant law.

12. Limitation of Liability

To the extent permitted by law, we will not be liable for indirect or consequential losses arising from the use of this general website where such losses are not otherwise recoverable under applicable law or an applicable agreement.

We are not responsible for failures caused by circumstances reasonably beyond our control, including interruptions to independent third-party services, provided that this does not exclude any responsibility that the law or an applicable agreement places on us.

Any liability relating to paid services will be assessed in accordance with the applicable project agreement and law. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Privacy and Security

Our handling of personal information is described in our Privacy Policy. You should review that policy to understand how information submitted through the website may be handled.

You are responsible for keeping your own account credentials and systems secure where these are under your control. Please notify us through our Contact Us page if you identify a security issue affecting our website or a service we provide.

14. Suspension or Termination

We may restrict access to the website where reasonably necessary to address security threats, unlawful use, technical issues, or other legitimate operational concerns.

Suspension or termination of a paid project or service will be handled in accordance with the relevant agreement and applicable law.

15. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our website, services, or legal obligations. The current version will be published on this page with its latest update date.

Changes to these website terms do not automatically amend an existing written project agreement. Any amendment to such an agreement must follow its terms and applicable law.

16. Governing Law and Disputes

These terms are subject to applicable law. If a concern or dispute arises, the parties should first make reasonable efforts to resolve it through good-faith communication.

If the dispute cannot be resolved informally, either party may pursue remedies available through a competent court or other lawful dispute-resolution process.

17. General Provisions

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.

18. Contact Us

If you have questions about these terms or our services, please contact us through our Contact Us page.